Don't ask for a supervisor and other call center tips

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Wednesday February 23, 2011 · 1:47 PM PST

2011/02/23 · 13:47

I've worked in a call center now for long enough to know how things are done where I work, and from what I've heard from other call center workers who work for other companies, I have heard nothing to suggest that the call center at which I work is any different from any other company.

So here is my top five list of pointless things to insist on when you speak to a call center. The particular company I refer to is Sprint; but feel free to substitute the corporation of your choice.

Poll

210 votes Show Results

What's your experience with call centers?

210 votes Vote Now!

What's your experience with call centers?

Great - they always get things right and the people are a joy to talk to

11 votes

Mediocre - sometimes good, sometimes bad

86 votes

I hate call centers - give me a supervisor so I can make a complaint NOW!

77 votes

Pie

35 votes

Sympathy for Wisconsin only goes so far

whisperwolf

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Thursday February 17, 2011 · 11:22 AM PST

2011/02/17 · 11:22

While it is great to see Democrats doing the right thing in Wisconsin and holding up the vote on this deplorable new law, my sympathy for the people of Wisconsin - and indeed for any other American state which gave Republicans power back last November - only goes so far.

Poll

0 votes Show Results

0 votes Vote Now!

In search of Markos

whisperwolf

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Friday September 10, 2010 · 11:48 AM PDT

2010/09/10 · 11:48

As you all know, Markos Moulitsas' new book, "American Taliban: How War, Sex, Sin and Power bind Jihadists and the Radical Right" was published on the first of this month. As I live just over the border from you guys, I've been waiting for Chapters, a leading Canadian bookstore, to carry the book.

I'm still waiting.

Poll

15 votes Show Results

Have you got your copy yet, and if so, how?

15 votes Vote Now!

Have you got your copy yet, and if so, how?

Yes, I bought a paperback copy online

4 votes

Yes, I bought an e-reader version online

2 votes

Yes, I found it in a bookstore

2 votes

No, my local bookstore doesn't have it

7 votes

Oil Spill Toxicology and the pre existing condition

whisperwolf

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Saturday June 05, 2010 · 9:21 AM PDT

2010/06/05 · 09:21

Watching Rachael Maddow talk about suffering the symptoms of oil fume inhalation, and listening to her expert guest saying that doctors would need to refer people to hospitals gave me a sudden thought - are health insurance companies already planning to try and exclude people for "pre-existing conditions" until that becomes illegal?

It's only when there's a major health disaster looming that the real benefit of socialized medicine becomes clear. And who wants to repeal it? The Republicans.

whisperwolf

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Wednesday June 02, 2010 · 5:28 PM PDT

2010/06/02 · 17:28

From the BBC:

Twelve people were killed by a gunman who went on the rampage across Cumbria in north-west England.

Taxi driver Derrick Bird shot dead a colleague in the town of Whitehaven, before driving through the countryside apparently targeting people at random.

whisperwolf

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Sunday December 20, 2009 · 3:45 PM PST

2009/12/20 · 15:45

This is a diary response to Senator Franken's earlier diary on health reform.

Dear Senator Franken,

While I appreciate that you now feel you can support the health "reform" bill, I have to say I'm disappointed that you do. By your leave, I would like to explain why I disagree with you - after the fold.

whisperwolf

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Friday November 06, 2009 · 12:54 AM PST

2009/11/06 · 00:54

By now we've all heard of the shocking events on Thursday at Fort Hood in Texas. But just when you think you've heard the worst of it, along comes the right wing blogosphere with a new call: Use "enhanced interrogation", i.e. torture, on anyone who might have information.

It beggars belief.

whisperwolf

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Saturday October 17, 2009 · 9:15 PM PDT

2009/10/17 · 21:15

I've never been a big fan of banks. I've always thought they were in business to rip off their customers. But I was prepared to extend them some leeway when several announced they planned to pay back their bailout money. Perhaps the banks weren't cold-hearted ripoff merchants after all.

Enter First Premier and their 79.9% APR credit card. Yes, that's not a typo. Seventy Nine Point Nine Percent APR. Have they got a deal for you?

whisperwolf

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Thursday October 01, 2009 · 7:06 PM PDT

2009/10/01 · 19:06

Let’ s take a look at health insurance. In this diary I’ll be looking at health insurance in two countries, the US and the UK. Did you know health insurance exists in the UK even though the socialist National Health Service covers everyone? Well, it does, but it plays by substantially different rules. However, it still does work, and I’ll be discussing how.
But first let’s look at how things work in the US.

whisperwolf

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Monday July 20, 2009 · 3:52 PM PDT

2009/07/20 · 15:52

In 2005 when I finalized my emigration from the United Kingdom, one of the documents I had to supply was a formal birth certificate or certified copy thereof.

Not having particularly organized parents, we didn't have my original birth certificate. Somewhere in the many moves the family had made it had been lost. So I made the journey back to the parish of my birth, paid a fee, proved who I was and obtained a certified copy.

Seeing arcticshadow's diary about Birthers reminded me of a major hole in the entire conspiracy theory.

You don't have to have the original certificate to be a citizen.

whisperwolf

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Monday July 13, 2009 · 3:57 PM PDT

2009/07/13 · 15:57

The BBC's flagship news and current affairs program Panorama tonight rekindles the row on Waterboarding, with an interview with former CIA agent John Kiriakou who reveals that the CIA waterboarded suspect Abu Zubaydah in May or June of 2002 - several months before the practice was sanctioned in written memos by Bush administration lawyers.

whisperwolf

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Thursday June 11, 2009 · 4:09 PM PDT

2009/06/11 · 16:09

I was somewhat shocked to see this picture at the end of May. It has extra significance after the death of Doctor Tiller and the death of the security guard at the holocaust museum.

If this isn't an example of right wing terrorism on the rise - what is?

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Don't ask for a supervisor and other call center tips

Sympathy for Wisconsin only goes so far

In search of Markos

Oil Spill Toxicology and the pre existing condition

BREAKING: 12 dead, 11 injured in UK shootings

Dear Senator Franken

Republicans on the Texas Shootings: Torture the accomplices

Have I got a financial deal for you!

Components of the Machine: A look at Healthcare

Over Coffee Thoughts on Birthers

BBC: CIA tortured months before Bush Memos said it was legal

When Right Wingers Attack: The "Liberal Hunting Permit"