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View Diary: No, I Can't Rate You a "5"!!: The Proliferation of Meaningless, Aggravating Customer Surveys (60 comments)

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  •  In certain kinds of businesses, that's the way to (2+ / 0-)
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    cassandracarolina, Aunt Pat

    go. I did something similar in several churches where I was Music Director. Every August, we'd invite the congregation to submit their favorite hymns, and include as many as possible in the services. Then I would invite anyone who wanted to to come to a Q and A with me, the clergy, and the Worship Committee to get some feedback. While I don't direct music by "survey" (you just can't) it was valuable feedback, and minimized the anonymous complaints one tends to get in that field.

    If you involve your customers (or in my case, parishioners), and make them feel genuinely involved, even if they don't get every change they're after, they have a far greater sense of investment in the product. It's just good business sense. Period.

    Santorum: Man on Dog; Romney: Dog on Car. Ren and Stimpy: Dog on Cat equalitymaine.org

    by commonmass on Mon Apr 30, 2012 at 09:07:37 AM PDT

    [ Parent ]

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