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View Diary: No, I Can't Rate You a "5"!!: The Proliferation of Meaningless, Aggravating Customer Surveys (60 comments)

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  •  That's kind of my fear (2+ / 0-)
    Recommended by:
    Nelsons, brae70

    So if that is what the customer believes, they won't return a survey unless they can rate someone a "5". This in turn tells the business that, even though only a quarter of the people return the survey, they were all "happy". Faulty logic.

    Some drink deeply from the river of knowledge. Others only gargle. -- Woody Allen

    by cassandracarolina on Mon Apr 30, 2012 at 10:43:25 AM PDT

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    •  Worse yet (1+ / 0-)
      Recommended by:
      cassandracarolina

      Employees being punished for being low on the number of surveys completed/returned by customers they've helped.

      People with hatred in their hearts never live up to their full potential. It's very sad.

      by Nelsons on Mon Apr 30, 2012 at 11:38:05 AM PDT

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      •  It's sickening that employees have to grovel (1+ / 0-)
        Recommended by:
        brae70

        to get customers to fill our evaluations in the first place, much less seeing experienced and capable old-timers having to explain that they need to get a "5" rating. Companies that put their employees in this position are already heading down a slippery slope. They're alienating their customers and their employees.

        Some drink deeply from the river of knowledge. Others only gargle. -- Woody Allen

        by cassandracarolina on Mon Apr 30, 2012 at 11:42:07 AM PDT

        [ Parent ]

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