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View Diary: United Airlines abuses and degrades disabled vet (9 comments)

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  •  That is truly despicable. (7+ / 0-)

    Continental started going downhill about 7 or 8 years ago or so.  The change in customer service was surprising.  Houston was the Continental hub and we thoroughly got spoiled by how easy it was to get non-stops and how great they were to deal with.

    During the merge and after the takeover, we really became to hate United.  Terrible customer service, terrible routes, terrible OLD planes.  It sucks they are the hub here now.  I much prefer almost any other airline.  Especially Southwest.

    I hope the guy wins his suit.  I hope he wins BIG.

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