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View Diary: T-mobile customer service (41 comments)

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  •  TMobile turned my phone off (3+ / 0-)
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    suesue, ladybug53, FloridaSNMOM

    when I was in Eastern Europe. I had a few hundred dollars from roaming costs and didn't know I was supposed to pay these costs immediately.

    My flight in Europe is delayed by 6 hours so when I land in the USA I had to call a family member to tell him my connecting flight was delayed  and not to come and pick me up. It was then that I realized my phone was shut off.

    The following day I got hold of TMobile and asked them how they could do such a thing when they knew I was traveling out of the country. They said they tried to get in touch with me the day before, and I told them I didn't know that - I was stuck on an airplane for 6 hours.

    I have a one yr contract with them that I have to keep. When the year is up, I told them I was cancelling them forever.

    I feel your pain. I can't stand TMobile.

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