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View Diary: Data Grab? Experian now controls web access to Social Security Admin (322 comments)

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  •  The lowest bidder gets the contract to handle (12+ / 0-)

    verifying identities that's also known to have their own data full of errors?!?!?!?!  Wonder how much they really spend on software, firmware, and hardware security???  Want to do a hack?!?!?!?!  Talk about getting a new identity.

    •  And they are selling it! eom (6+ / 0-)

      Be the change you want to see in the world. -Gandhi

      by DRo on Wed Jan 23, 2013 at 05:56:02 AM PST

      [ Parent ]

    •  This makes no sense (0+ / 0-)

      They are checking your answers against the data they already have. they are not accessing Social Security's data in any way.

      And although you probably don't know it, they have probably been providing this data to lots of companies you  transact with behind the scenes.

      If what you worry about is private companies having huge amounts of your personal identifying information , that horse left the barn a few decades ago.

      •  I know exactly what companies keep on their (5+ / 0-)

        records.  I've written some of the code to collect it.

        Experian is KNOWN to have an inordenant amount of data that is not correct.  It appears that they are setting up 'security' questions based upon THEIR data that a 'user' most likely would have to pay to get a copy of to even get a hint as to what type of data they have on you.  Now if the information that Experian has is incorrect, you're basically SOL because they don't give a damn about correcting any errors in their data that they may have about you.  Then, in order to get your SSA information, you have to figure out a way to get to the SSA office and wait and wait.....

        As another commenter stated... Experian is probably cross checking the SS numbers along with some other info - I would as a coder.

        Yes, I know that too damned many 'companies' have too damned much information about me.  That doesn't mean I have to like it.

        •  They're going to use this to update the adresses (2+ / 0-)
          Recommended by:
          nchristine, gooderservice

          phone numbers ect they've got on file for these folks.

          And we're going to pay them for doing that data mining.

          "I have often seen people uncivil by too much civility, and tiresome in their courtesy." Michel de Montaigne

          by JesseCW on Wed Jan 23, 2013 at 11:33:09 AM PST

          [ Parent ]

          •  makes no sense (0+ / 0-)

            First, you are not transmitting your address, and phone number to Experian. You are submitting that information to SSA. A major reason SSA needed to contract this function out is that they have no good way of updating their own address files. They had tens of millions of incorrect addresses on the social Security statements they mailed out. The only way they know is if you tell them.  By contrast Experian gets that data (presumably more accurately) every time you apply for a new CC, or buy a house, or sign up with a utility company.

            In order to authenticate you, the user has to match what Experian already has in their file. AS many have posted here, if you give the wrong answer you get kicked out. How does Experian gain any information form this? (Many of the screening questions in the authentication process can correctly be answered "none of the above").

            1. SSA can't get more accurate information about you without your help.

            2. If you go to their new personal web portal, you help SSA get more accurate information.

            3. SSA won't offer the web portal unless they have an authentication process they think works.


            •  When a person gives mostly right and a few wrong (2+ / 0-)
              Recommended by:
              nchristine, gooderservice

              answers, Experian just got a heads up that they need to double check their data base.

              We didn't create Social Security - and pay trillions into it - for the purpose of helping a shitty little outfit improve its databases.

              "I have often seen people uncivil by too much civility, and tiresome in their courtesy." Michel de Montaigne

              by JesseCW on Wed Jan 23, 2013 at 12:07:14 PM PST

              [ Parent ]

            •  asdf (1+ / 0-)
              Recommended by:

              "the user has to match what Experian already has in their file."  

              And you can guarantee that the information they have is 100% accurate??

              As noted, by the SSA itself, they do share information with Experian.  I want to know what information exactly and for how long 'as required by law'.

              From their site,

                 Locate Hard-to-Find Individuals Fast using Social Security Search

                  Conducting a Social Security search is easy with Social Search, a powerful and cost-effective tool for tracking down a consumer when all other identifying information is outdated or incomplete. Social Search instantly matches and retrieves the latest consumer identification information reported on the input Social Security number from Experian's File OneSM database. Find people who have changed their names or moved without leaving a forwarding address with Experian's Social Security search logic.
                  Features and Benefits

                      Get instant, up-to-date consumer identifying information on different consumers with the same Social Security Number
                      Know your customers' latest addresses
                     Reveal inconsistencies on consumer-supplied information to assist in fraud detection
                      Backed by Experian's File OneSM database of more than 220 million credit-active consumers
                      Allows you to quickly conduct a Social Security search on up to 20 different Social Security numbers on an inquiry
                      Returns up to 10 consumers reported with a given Social Security number for a complete history
                      Offers two report types, full and partial, for clients with and without a Fair Credit Reporting Act (FCRA) permissible purpose
                      Add-on options available

                 We may use an external authentication service provider, Experian, to help us verify your identity.

                  We verify your information against our records. Experian verifies your information against its records.

                  We will not share your Social Security number with Experian.

                  Experian will only keep the information we share for the period of time required by federal laws, regulations, or guidelines.

              If you really believe that last item..... I've got some beach front property in Nevada for sale.
            •  And as some people reported (0+ / 0-)

              sometimes if you give the RIGHT answer you get kicked out but if you give the WRONG answers you get in.

              I'm not worried about Experian getting my SS data. But this was a very frustrating experience. I was asked questions based on out-of-date data and had to give them wrong answers when the correct answers were rejected.  And there were questions I could not have answered because I no longer have the information - i.e., old phone numbers I no longer recognize, accounts for which all the paper has been shredded. I spent hours loading archived Quicken files looking for the information, but my files didn't go back far enough - and that meant they were asking me for the account number of a credit card I haven't had for more than ten years. Luckily for me these particular questions were not asked the second time I tried.

              I think this is pretty cruel thing to do, especially to people who might not have the greatest memories. I still have all my marbles and I found it pretty upsetting. My mother would have called me in tears.

              We decided to move the center farther to the right by starting the whole debate from a far-right position to begin with. - Former House Majority Leader Tom DeLay

              by denise b on Wed Jan 23, 2013 at 11:09:49 PM PST

              [ Parent ]

      •  That may be (and is), but it's certainly no (3+ / 0-)
        Recommended by:
        gooderservice, JesseCW, DRo

        consolation to think that NOW we have these companies involved in our Social Security program.

        Mr. Mollie was one of the vets who had his information stolen from a stolen VA Dept laptop, and that's cost us enough hassle for a lifetime.  

        Don't need anymore problems due to government foul-ups, especially due to the handling of something as vital and important as Social Security, etc.  

        BTW, I'm a former federal employee.  That's one reason that I'm so worried, LOL!  And that's not said to discredit the workers themselves.  It's the unwieldly bureaucratic systems that are sometimes simply ridiculously inefficient, that I worry about.


        “If a dog won’t come to you after having looked you in the face, you should go home and examine your conscience.” -- Woodrow Wilson

        by musiccitymollie on Wed Jan 23, 2013 at 10:01:29 AM PST

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      •  They are checking the data they already have (3+ / 0-)
        Recommended by:
        tardis10, nchristine, gooderservice

        against your answers for accuracy, too.

        They've conned Social Security into wasting our money, but what's more, now tens of millions of people will have to confirm for Experian whether they've got the right address, phone number, ect.

        "I have often seen people uncivil by too much civility, and tiresome in their courtesy." Michel de Montaigne

        by JesseCW on Wed Jan 23, 2013 at 11:31:56 AM PST

        [ Parent ]

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