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View Diary: Do you have your birth certificate? (250 comments)

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  •  That first part sounds like (5+ / 0-)

    something that's going on at the Social Security website. They've contracted with Equifax to verify people's identities, and it can be a nightmare because Equifax has a lot of garbage on its files and because they may ask you questions about really old information that you don't have any more. It took me three tries, and I was only able to do it the third time because I found an old credit report that had some of the information on it - an old credit card number for an account that I closed years ago, hardly ever used and can barely remember having.

    And because I guessed that when they asked me what street I lived on in the past, the correct answer was First St. and not "none of the above" - because although I never lived on First St., I did WORK on it once.

    And because the third time around they didn't ask me to identify a prior phone number, which I couldn't do.

    And because I guessed correctly that when they asked me the age of my house they meant the house I moved out of 2.5 years ago and not my current apartment building.

    Fortunately, when you fail the test you can try again tomorrow.

    Oh, and then I had this conversation with AT&T recently when I opened a cell phone account, also using information from Equifax to verify my identity:

    "What's the credit limit on your Visa card?".

    " I have no idea. I would never get anywhere near the limit so I have no reason to know it".

    "Well, but I have to ask you - what's the credit limit on your Visa card".

    "I don't know. I have no idea. I'm not going to guess because I'd get it wrong. Can't you ask me something else?"

    "Just tell me - what's the credit limit on your Visa card?".

    Sigh.

    After the fourth time, he finally agreed to move on to another question and luckily I could answer it, otherwise I might not have a cell phone today.

    We decided to move the center farther to the right by starting the whole debate from a far-right position to begin with. - Former House Majority Leader Tom DeLay

    by denise b on Wed Mar 27, 2013 at 11:00:33 PM PDT

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