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View Diary: Our networks don't always work so well (84 comments)

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  •  Thanks for the deep background on the... (0+ / 0-)

    wonderful world of technical writing. Perhaps t'is true that "nobody reads it anyway."

    When in a pinch I'll resort to user's guides which (IMO) are given low priority by management.

    My good news is calling upon help-desk type resources gets questions readily answered. Maybe that's why a lot of technical writers take "bad writing" classes? Requires a lot more techs to work the phone lines than to write one user's guide.

    Nowadays, help videos have been a great resource and they are available 24/7.

    Entertaining too when IT departments are tasked with the production.

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