OK

This is only a Preview!

You must Publish this diary to make this visible to the public,
or click 'Edit Diary' to make further changes first.

Posting a Diary Entry

Daily Kos welcomes blog articles from readers, known as diaries. The Intro section to a diary should be about three paragraphs long, and is required. The body section is optional, as is the poll, which can have 1 to 15 choices. Descriptive tags are also required to help others find your diary by subject; please don't use "cute" tags.

When you're ready, scroll down below the tags and click Save & Preview. You can edit your diary after it's published by clicking Edit Diary. Polls cannot be edited once they are published.

If this is your first time creating a Diary since the Ajax upgrade, before you enter any text below, please press Ctrl-F5 and then hold down the Shift Key and press your browser's Reload button to refresh its cache with the new script files.

ATTENTION: READ THE RULES.

  1. One diary daily maximum.
  2. Substantive diaries only. If you don't have at least three solid, original paragraphs, you should probably post a comment in an Open Thread.
  3. No repetitive diaries. Take a moment to ensure your topic hasn't been blogged (you can search for Stories and Diaries that already cover this topic), though fresh original analysis is always welcome.
  4. Use the "Body" textbox if your diary entry is longer than three paragraphs.
  5. Any images in your posts must be hosted by an approved image hosting service (one of: imageshack.us, photobucket.com, flickr.com, smugmug.com, allyoucanupload.com, picturetrail.com, mac.com, webshots.com, editgrid.com).
  6. Copying and pasting entire copyrighted works is prohibited. If you do quote something, keep it brief, always provide a link to the original source, and use the <blockquote> tags to clearly identify the quoted material. Violating this rule is grounds for immediate banning.
  7. Be civil. Do not "call out" other users by name in diary titles. Do not use profanity in diary titles. Don't write diaries whose main purpose is to deliberately inflame.
For the complete list of DailyKos diary guidelines, please click here.

Please begin with an informative title:

Walmart sign on store.
Walmart worker activists have been saying for a while that the company is causing itself problems by understaffing stores, leading not just to overworked and underpaid workers but to poorly stocked shelves and long checkout lines, but big-money investors weren't listening. Now, a major Bloomberg article by Renee Dudley backs them up:
Last month, Wal-Mart placed last among department and discount stores in the American Customer Satisfaction Index, the sixth year in a row the company had either tied or taken the last spot. [...]

Wal-Mart is entangled in what [MIT operations management professor Zeynep] Ton calls the “vicious cycle” of under-staffing. Too few workers leads to operational problems. Those problems lead to poor store sales, which lead to lower labor budgets.

While Walmart has added 455 stores in the past five years, it has cut its workforce by about 20,000. Workers complain that they're too short-staffed to move products from the stockrooms to the aisles, while customers complain that they can't find basic goods, leading some to shop at competitors. Diarist FishOutofWater highlights a contrast with a competitor that's taken a very different approach to its workers:
Costco's CEO recently argued to raise the minimum wage, but Walmart management is attempting to keep labor costs at rock bottom levels. Apparently Walmart's efforts to minimize labor costs are backfiring. Costco's better paid employees are happier and more productive. Higher worker productivity at Costco is making up for the difference in wage rates.
Costco isn't the only chain to find that better pay translates into higher productivity; the same is true at Trader Joe's and convenience-store chain QuikTrip.

Walmart dismisses the complaints about bare shelves and lack of customer service as coming from "a handful of people." But when a reporter goes into a store and sees lines "about five deep" and "empty spaces on shelves large enough for a grown man to lie down," sights replicated at multiple stores, more than a handful of people are affected. And even as Walmart denies the problems publicly, it's reportedly acknowledging them and trying to address them behind the scenes. But since Walmart's entire management philosophy is based on screwing workers, the answers it comes up with are likely to be half-assed at best.

Intro

You must enter an Intro for your Diary Entry between 300 and 1150 characters long (that's approximately 50-175 words without any html or formatting markup).

Extended (Optional)

Originally posted to Daily Kos Labor on Wed Mar 27, 2013 at 11:28 AM PDT.

Also republished by In Support of Labor and Unions, ClassWarfare Newsletter: WallStreet VS Working Class Global Occupy movement, and Daily Kos.

EMAIL TO A FRIEND X
Your Email has been sent.