Woke up this morning to discover that neither my iPhone nor my wife's were working for making calls (data & text are fine).
Turns out it has nothing to do with the hardware (iPhone) or the software (iOS 6), but the network.
DETROIT (WXYZ) - AT&T customers report service is returning to their mobile devices after an outage that affected metro Detroit Monday morning.
Beginning at 8 a.m. many customers were unable to make or receive phone calls; outgoing calls won't connect while incoming calls are sent straight to voicemail.
Data and text messages however were still functioning properly.
Around 10:30 a.m. a spokesperson from AT&T said many customers report service has returned to their phones. The company will not yet give the "all-clear" until they are 100% certain the issue is resolved.
AT&T said they are unable to determine how many customers were affected.
It's not just Metro Detroit, either...and apparently the service techs are either falsely claiming "bad SIM card" or admitting the problem but giving 24-48 hour turnaround times:
No Service in: Southgate, downtown, Royal Oak, pretty much the entire Great Lakes region. I did call AT&T tech support from a land line and when punching through to get to tech support stated "we are currently experiencing problems in the Great Lakes region sending and receiving call". Also asked if I would like to receive a text when the issue is resolved. COMPLETELY unacceptable. Here is the direct dial number; if you can access another device, let's be heard: 800.331.0500.Fortunately, my land line still works--and this is actually the only reason why we still have a basic land line: In case of power outages (land lines carry a low level of electricity, just enough to power the phone...assuming it's not cordless, of course) or, in this case, a wireless network outage.
i just got off the phone with att and they said 24-48 hours!!!
it has nothing to do with the sim cards!!
Change the SIMS card is what reps are trained to say and it doesn't do poop ! At&T is clueless in 4G !
Yes I do not have any service. Found out about it online since I hadn't used my phone yet this AM. Tried making some calls -nothing! It is my only phone, since I do not have a landline they'd better fix it soon!
Not only are my at&t iphones down (Brighton and Birmingham), but my home service as well. Can't call in to complain since I have no lines!
I just got off the phone with AT&T and he kept telling me my SIM card is broken and my settings were incorrect. I kept telling him there is an outage and he would not believe me. All calls are failing.No incoming either. Ann Arbor, Saline
For everyone who's dropped their land lines, you might consider keeping a single, bare-bones (no long distance, no 2nd line, no other services) account for just such occasions.
Update: OK, my own service is back up now (as of 11:25pm), sounds like they're ramping things back up again. Carry on. :)