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Woke up this morning to discover that neither my iPhone nor my wife's were working for making calls (data & text are fine).

Turns out it has nothing to do with the hardware (iPhone) or the software (iOS 6), but the network.

DETROIT (WXYZ) - AT&T customers report service is returning to their mobile devices after an outage that affected metro Detroit Monday morning.

Beginning at 8 a.m. many customers were unable to make or receive phone calls; outgoing calls won't connect while incoming calls are sent straight to voicemail.

Data and text messages however were still functioning properly.

Around 10:30 a.m. a spokesperson from AT&T said many customers report service has returned to their phones. The company will not yet give the "all-clear" until they are 100% certain the issue is resolved.

AT&T said they are unable to determine how many customers were affected.

It's not just Metro Detroit, either...and apparently the service techs are either falsely claiming "bad SIM card" or admitting the problem but giving 24-48 hour turnaround times:

No Service in: Southgate, downtown, Royal Oak, pretty much the entire Great Lakes region. I did call AT&T tech support from a land line and when punching through to get to tech support stated "we are currently experiencing problems in the Great Lakes region sending and receiving call". Also asked if I would like to receive a text when the issue is resolved. COMPLETELY unacceptable. Here is the direct dial number; if you can access another device, let's be heard: 800.331.0500.

i just got off the phone with att and they said 24-48 hours!!!
it has nothing to do with the sim cards!!

Change the SIMS card is what reps are trained to say and it doesn't do poop ! At&T is clueless in 4G !

Yes I do not have any service. Found out about it online since I hadn't used my phone yet this AM. Tried making some calls -nothing! It is my only phone, since I do not have a landline they'd better fix it soon!

Not only are my at&t iphones down (Brighton and Birmingham), but my home service as well. Can't call in to complain since I have no lines!

I just got off the phone with AT&T and he kept telling me my SIM card is broken and my settings were incorrect. I kept telling him there is an outage and he would not believe me. All calls are failing.No incoming either. Ann Arbor, Saline

Fortunately, my land line still works--and this is actually the only reason why we still have a basic land line: In case of power outages (land lines carry a low level of electricity, just enough to power the phone...assuming it's not cordless, of course) or, in this case, a wireless network outage.

For everyone who's dropped their land lines, you might consider keeping a single, bare-bones (no long distance, no 2nd line, no other services) account for just such occasions.

Update: OK, my own service is back up now (as of 11:25pm), sounds like they're ramping things back up again. Carry on. :)

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Comment Preferences

  •  I don't understand (1+ / 0-)
    Recommended by:

    The person in the last block quote.

    She knows it is because of an external outage and so she argues with a random phone support person instead?  What's the point of that?

    Republicans: Taking the country back ... to the 19th century

    by yet another liberal on Mon Dec 03, 2012 at 07:46:18 AM PST

    •  Oh, I agree that she shouldn't keep arguing with (2+ / 0-)
      Recommended by:
      glorificus, marina

      ...them, but the tech support folks should be the first ones notified of any large-scale outage, and shouldn't be claiming "bad SIM card" when that's clearly not the case either.

      •  As a former phone support rep (1+ / 0-)
        Recommended by:

        I have to say that the blockquoted person is an idiot. They were told by the phone system that it was an outage and still insisted on speaking to tech support and then bitched that tech support person tried to troubleshoot. If it is an outage, then there is no point in talking to tech support. Tech support can't do anything about an outage, that is a field problem. If you insist on taking up a tech support person's time and insist on troubleshooting when you already know it is a field problem, then you should expect to be disappointed with the results.

        The tech support person likely did tell them it was an outage and they insisted the tech person fix it. The tech person can't fix it, but is now required to follow the troubleshooting steps because the customer requested it.

  •  My primary carrier is Verizon, but I always keep a (1+ / 0-)
    Recommended by:

    Tracfone as a backup.They can usually always get through as they buy blocks of access from everybody. As well i keep a Magicjack available, free calling everywhere.
    I hate to lose my service. Trackfone is cheap as a backup, and Magicjack is free and the new version you do not even need a computer, just plug it into the wall.

    •  Tracfone uses other networks (0+ / 0-)

      Which network is your Tracfone on?

      Tracfone is a so-called MVNO (multiple virtual network operator), meaning that they are a wholesale customer of other networks, not one of their own.  They use both AT&T and Verizon, though the phones for each are incompatible.  I'm not sure how to tell which is which.

      Tracfone, btw, is owned by Carlos Slim, world's richest man, along with Telmex, America Movil, and other companies.

  •  Take a deep breath (2+ / 0-)
    Recommended by:
    jfinsocal, glorificus

    This is not catastrophic, it is a phone outage. Your Bold upper case headline suggest some aplocolyptic event.   Don't mean to minimize your angst but, take a deep breath and enjoy the quiet.
    You know what it is,  AT&T know what it is, it will get fixed.

    My Brothers Keeper

    by Reetz on Mon Dec 03, 2012 at 07:51:24 AM PST

    •  I'm not freaking out. (4+ / 0-)
      Recommended by:
      Hey338Too, glorificus, Abelia, marina

      Yes, of course they're on top of it and I'm sure it will be temporary, just like any other power outage or network outage.

      However, it is a rather big deal for several million people; the bold declaration is to call attention to it so that people in the affected region know what the situation is as quickly as possible. That way they can email or text their contacts as necessary to keep in touch.

      The larger point of incidents like this is to call attention to how reliant we are on cellphone service these days.

  •  I <3 my sprint. n/t (0+ / 0-)

    ..the smoker you drink, the player you get....

    by Diane Gee on Mon Dec 03, 2012 at 08:07:32 AM PST

  •  I think that is the point: (3+ / 0-)
    Recommended by:
    Hey338Too, Brainwrap, marina
    The larger point of incidents like this is to call attention to how reliant we are on cellphone service these days.
    And there are many fewer public phones, so a tower going down eliminates communication.

    I keep a landline because in Texas utilities suck. I spent 40 yesrs in North Dakota & MInnesota where they have real winters and lost power fewer times than in the first year down here.

    "I believe more women should carry guns. I believe armed women will make the world a better place. Women need to come to think of themselves not as victims but as dangerous." Anna Pigeon

    by glorificus on Mon Dec 03, 2012 at 08:10:10 AM PST

  •  a landline is pretty expensive insurance (1+ / 0-)
    Recommended by:

    Considering the probability of this type of outage, and the probable impact to the average individual, maintaining a landline exclusively for the purpose of a backup doesn't seem like a good bet.  

    •  Depends on where you live (1+ / 0-)
      Recommended by:

      We have frequent power outages due to falling limbs and trees, and we live in a dead zone so we have to drive out a couple miles to get a cell signal. During last year's floods, we were blocked in by rushing waters and fallen trees, and we didn't have cell service, but our landline kept working.

  •  But then after Hurricane Sandy... (1+ / 0-)
    Recommended by:

    The flying trees took down all the above-ground phone lines and some poles and this and that so cell phone coverage was all I had for three days. Of course, cable took ten days to be restored.

    (Northern Westchester...)

  •  I Guess I Don't Know How Big the (1+ / 0-)
    Recommended by:

    "Entire Great Lakes Region Is" but we have voice service in Grand Rapids.

    Too Folk For You. - Schmidting in the Punch Bowl - verb - Committing an unexpected and underhanded political act intended to "spoil the party."

    by TooFolkGR on Mon Dec 03, 2012 at 08:18:51 AM PST

  •  This was to permit the government... (0+ / 0-) attack rebel-held territory without any first-hand account getting out via Twitter.

    You know, I sometimes think if I could see, I'd be kicking a lot of ass. -Stevie Wonder at the Glastonbury Festival, 2010

    by Rich in PA on Mon Dec 03, 2012 at 09:03:50 AM PST

  •  Two points (2+ / 0-)
    Recommended by:
    Reetz, Brainwrap

    I work for AT&T; sorry we had a very bad day in metro Detroit.

    First of all, I can't wait to hear what happened. It must have been a software crash somewhere. Our hardware stuff isn't centralized enough to kill an entire city and its suburbs. Just from a professional standpoint, I want to know what happened.

    Secondly, and most importantly, try not to view our customer service personnel as "AT&T" in toto. We're a massive company. I know that we're all supposed to be fully informed the very moment something goes wrong, but this company is huge and at times a bit unwieldy. The customer service people are always the last to know. Once the extent of the problem was understood, well-trained people attempted to move heaven and earth to fix it immediately.

    Glad everything is restored. Hopefully it wasn't disastrous for too many people and hopefully we don't ever let this happen again.

    The Bush Family: 0 for 4 in Wisconsin

    by Korkenzieher on Mon Dec 03, 2012 at 01:11:06 PM PST

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