Skip to main content

“Kaiser failed my family and daughter when they sent us home from the emergency room telling us to just give her Pedialyte and over the counter medicine. It was only when we came back for the second time and demanded treatment that they caught her meningitis. But it was too late and now our little Jenevieve is gone,” Jenevieve’s mother, Andrea Olguin, told the California Nurses Association.

Seven out of ten people with insurance in California have Kaiser as their insurance provider.  Kaiser's systematic denying and delaying of care is a concern for everyone in California and nationally.

Despite profits of $12million/day Kaiser closed the Hayward pediatrics unit in November leaving over 100,000 families in southern and central Alameda County without access to hospitalization for children under 18 in their own communities. The in-patient pediatric facility saw 1,800 families every year who must now travel to Oakland, San Jose or even Roseville on congested freeways for needed care.

In early April, Jenevieve Dagatan was checked into the ER at Kaiser Hayward following a seizure and high fever, her family reports. Several hours later, the hospital, which no longer had a pediatric unit to which a child might previously have been admitted for care, sent her home.  

Several days later Jenevieve was back in the hospital, yet Kaiser still had no pediatric unit. After finally being transported to another Kaiser hospital, Jenevieve died on April 12.

“Kaiser failed my family and daughter when they sent us home from the emergency room telling us to just give her Pedialyte and over the counter medicine. It was only when we came back for the second time and demanded treatment that they caught her meningitis. But it was too late and now our little Jenevieve is gone,” Jenevieve’s mother, Andrea Olguin, told the California Nurses Association.

Members of Jenevieve’s family are expected to attend tonight’s vigil to recount their experience.

While Kaiser has opened a new facility in San Leandro, it does not provide pediatric care for sick children, or have an intermediate step down care unit, an important transitional care unit for patients just out of intensive care.

“As nurses we are appalled at what the closure has meant for our patients and their families who should not be put in harm’s way as a result of questionable business goals by an enormously profitable hospital chain that should be making quality care its first priority. Depriving families and their children of needed care does not help anyone ‘thrive’,” said Zenei Cortez, RN, a CNA co-president and chair of CNA’s Kaiser nurse negotiating committee.

Kaiser recently reported piling up $1.1 billion in profits for the first quarter of 2014, a 44 percent increase over the previous year. Additionally, Kaiser has accumulated a reserve of $21.7 billion, far beyond what is required by the State of California.

EMAIL TO A FRIEND X
Your Email has been sent.
You must add at least one tag to this diary before publishing it.

Add keywords that describe this diary. Separate multiple keywords with commas.
Tagging tips - Search For Tags - Browse For Tags

?

More Tagging tips:

A tag is a way to search for this diary. If someone is searching for "Barack Obama," is this a diary they'd be trying to find?

Use a person's full name, without any title. Senator Obama may become President Obama, and Michelle Obama might run for office.

If your diary covers an election or elected official, use election tags, which are generally the state abbreviation followed by the office. CA-01 is the first district House seat. CA-Sen covers both senate races. NY-GOV covers the New York governor's race.

Tags do not compound: that is, "education reform" is a completely different tag from "education". A tag like "reform" alone is probably not meaningful.

Consider if one or more of these tags fits your diary: Civil Rights, Community, Congress, Culture, Economy, Education, Elections, Energy, Environment, Health Care, International, Labor, Law, Media, Meta, National Security, Science, Transportation, or White House. If your diary is specific to a state, consider adding the state (California, Texas, etc). Keep in mind, though, that there are many wonderful and important diaries that don't fit in any of these tags. Don't worry if yours doesn't.

You can add a private note to this diary when hotlisting it:
Are you sure you want to remove this diary from your hotlist?
Are you sure you want to remove your recommendation? You can only recommend a diary once, so you will not be able to re-recommend it afterwards.
Rescue this diary, and add a note:
Are you sure you want to remove this diary from Rescue?
Choose where to republish this diary. The diary will be added to the queue for that group. Publish it from the queue to make it appear.

You must be a member of a group to use this feature.

Add a quick update to your diary without changing the diary itself:
Are you sure you want to remove this diary?
(The diary will be removed from the site and returned to your drafts for further editing.)
(The diary will be removed.)
Are you sure you want to save these changes to the published diary?

Comment Preferences

  •  Sorry this happened (13+ / 0-)

    Kids are not just small adults, so competencies are different

  •  Is there an attorney in the house? (6+ / 0-)

    Ted Cruz president? Pardon my Vietnamese, but Ngo Pho King Way.

    by ZedMont on Thu May 22, 2014 at 03:10:48 PM PDT

    •  Kaiser members have to go through ... (1+ / 0-)
      Recommended by:
      ZedMont

      a different process.  These things are decided by standard of care, whatever that standard is for babies with fevers.  I hope it isn't a parent insisting on lab tests before taking the baby home. I hope it isn't one previous case within the last 7 days before testing.

      plus ça change, plus c'est la même chose

      by anna shane on Thu May 22, 2014 at 05:53:13 PM PDT

      [ Parent ]

  •  Can you provide any links at all for this? (11+ / 0-)

    It's a heartrending story, but I could find very little that would back it up, much less back up a link between it and Kaiser's responsibility for the entire thing.

    What little I did find shows a much less straightforward cause/effect link. Kaiser in California may be well worth hammering for its practices, but I am unsure that the hook you're trying to hang them on is viable.

    At least half the future I've been expecting hasn't gotten here yet. Sigh.... (Yes, there's gender bias in my name; no, I wasn't thinking about it when I signed up. My apologies.)

    by serendipityisabitch on Thu May 22, 2014 at 03:12:22 PM PDT

    •  The diarist's account was opened today. n/t (3+ / 0-)
    •  Yeah, I'm skeptical about this story (2+ / 0-)

      and only because there are no links.

      I Googled the web and news and couldn't find this quote, or the mother's name, anywhere.

      Thought there might even be a website with the users ID, but didn't see anything.

      Would love to have the diarist comment on this.

      "Suppose you were an idiot. And suppose you were a member of Congress Chris Christie. But I repeat myself." ~ Mark Twain, (with a twist) ;o)

      by Terre on Thu May 22, 2014 at 04:48:41 PM PDT

      [ Parent ]

    •  it's not rocket science, but it takes tests (0+ / 0-)

      http://www.mayoclinic.org/...

      Your family doctor or pediatrician can diagnose meningitis based on a medical history, a physical exam and certain diagnostic tests. During the exam, your doctor may check for signs of infection around the head, ears, throat and the skin along the spine. You or your child may undergo the following diagnostic tests:

      Blood cultures. Blood drawn from a vein is sent to a laboratory and placed in a special dish to see if it grows microorganisms, particularly bacteria. A sample may also be placed on a slide to which stains are added (Gram's stain), then examined under a microscope for bacteria.
      Imaging. X-rays and computerized tomography (CT) scans of the head, chest or sinuses may reveal swelling or inflammation. These tests can also help your doctor look for infection in other areas of the body that may be associated with meningitis.
      Spinal tap (lumbar puncture). The definitive diagnosis of meningitis requires an analysis of your cerebrospinal fluid (CSF), which is collected during a procedure known as a spinal tap. In people with meningitis, the CSF fluid often shows a low sugar (glucose) level along with an increased white blood cell count and increased protein.

      CSF analysis may also help your doctor identify the exact bacterium that's causing the illness. If your doctor suspects viral meningitis, he or she may order a DNA-based test known as a polymerase chain reaction (PCR) amplification or a test to check for antibodies against certain viruses to check for the specific causes of meningitis. This helps to determine proper treatment and prognosis.

      plus ça change, plus c'est la même chose

      by anna shane on Thu May 22, 2014 at 05:45:25 PM PDT

      [ Parent ]

      •  Several years ago I had various complaints (1+ / 0-)
        Recommended by:
        anna shane

        including violent head and neck ache along with a fever. First thing my doc did was send me immediately to a specialist. Had a spinal tap done that very day. It was meningitis, but thankfully the type that can be treated with antibiotics.

        Was put in a quarantined room and pumped full of antibiotics. The next day was so much better. Released in 3 days.

        Spinal tap seems to be the best way of determining dx. It's costly and can be dangerous especially for the very young.

        BTW. It's not unusual for tots to run high temperatures.

        It’s the Supreme Court, stupid! Followed by: It's always the Supreme Court! Progressives will win only when we convince a majority that they, too, are Progressive.

        by auapplemac on Thu May 22, 2014 at 10:13:09 PM PDT

        [ Parent ]

        •  if's not the first step (1+ / 0-)
          Recommended by:
          auapplemac

          you could explain your symptoms, and so your doctor figured it out and confirmed the diagnosis.  Good thing for you, you might have had someone less attentive or more worried about being wrong and having to justify the test in a cost control meeting.

          plus ça change, plus c'est la même chose

          by anna shane on Fri May 23, 2014 at 06:50:47 AM PDT

          [ Parent ]

  •  Easily fixed (1+ / 0-)
    Recommended by:
    kaisernursesforourpatients

    hold corporations to the same standards and laws the people are held to, make them liable for all this and more, with clawback provisions...
    Hold the entire board liable in all legal matters, and jail accordingly, with trial by jury for all

    ''The guarding of military and diplomatic secrets at the expense of informed representative government provides no real security for our Republic.'' - Justice Hugo L. Black of the Supreme Court

    by geekydee on Thu May 22, 2014 at 03:18:38 PM PDT

    •  I know nothing about this particular (11+ / 0-)

      tragic situation. I am a Kaiser health care user and I am very satisfied with my care. They have a member services unit that can be contacted in person, by phone and online for complaints and disputes. I contacted them once on a fairly minor matter and found them responsive and professional.  I have read stories about other malpractice situations there and I have no doubt that they do happen. However, the fact that 7 out of 10 people in CA chose to use them does say something.

      •  I'm with you on this (6+ / 0-)

        As a matter-of-fact, I was diagnosed with Diabetes 2 in June, 2010 when I had no insurance.  A terrific program, "Project Access NOW," here in Oregon, took me under their wing.  They had a pilot program that partnered with Kaiser, and I ended up with the BEST doctor I could have hoped for.

        When ACA started, I was distraught thinking that I would have to change from Kaiser to "something else," but after all the hoops I had to go through (really long story), I finally got to keep them AND my doctor, so I'm a happy camper.

        "Suppose you were an idiot. And suppose you were a member of Congress Chris Christie. But I repeat myself." ~ Mark Twain, (with a twist) ;o)

        by Terre on Thu May 22, 2014 at 04:27:56 PM PDT

        [ Parent ]

        •  n of one (0+ / 0-)

          Kaiser is great for standard of care and adult care. For healthy people it's great too.  But when there are problems they don't necessarily act fast, and nurses who report problems aren't necessarily taken seriously. It's still a 'doctor land' place where the doctors don't like being challenged, by nurses or by patients, and doctors have to see lots of patients, and they are expected to not 'over prescribe' or 'over hospitalize.'  That's factual. If a doctor wants to admit a baby, it takes some persuasion, and if he or she is wrong, she or he will have a meeting with his or her chief and may or may not get chewed out.

          plus ça change, plus c'est la même chose

          by anna shane on Thu May 22, 2014 at 05:56:40 PM PDT

          [ Parent ]

          •  One of the things I like about it is (4+ / 0-)
            Recommended by:
            SoCalSal, VClib, anna shane, Terre

            that they have an incentive to keep me healthy. The couple of times that I have had major medical problems I got superb care from very competent people. I have no experience with pediatric care.

            •  kids are different (0+ / 0-)

              they can't talk.  Some doctors see parents as over-reactive and they dismiss parent reports.  Once I took my dog to a vet and he could not find anything wrong at first, but the fact of me taking him at 1:00 am made the doctor run tests and find out what was wrong.  

              Kaiser is great, I have nothing against Kaiser, they are as good as anywhere else, but all centers aren't the same and all doctors aren't the same, and they have protocols that may at times lull doctors into thinking they know what they're doing.  

              Medicine is still an art.  

              plus ça change, plus c'est la même chose

              by anna shane on Fri May 23, 2014 at 06:55:53 AM PDT

              [ Parent ]

      •  I had good service when I went to (6+ / 0-)

        emergency at Kaiser - I was able to breathe after the visit where I was having real trouble before.

        With the limited symptoms listed by the parents, I'm not surprised the incorrect diagnosis was made.

        Kaiser closed the hospital in Martinez mostly because it wouldn't meet CA standards, but partly because most of their patients are us old fogies. They opened a brand new hospital in Antioch because that's where all the families are moving. Can't blame them for cost containment and risk/benefit analysis. All us Martinez folks can go a few miles down the road to Walnut Creek.

        Mistakes are made at Kaiser. Mistakes are made at John Muir, Sutter, Doctors Hospital, et al. It is awful if it happens to you, but doctors are human and fallible. I'm not sure I'd want a robot treating me.

        I reject your reality and substitute my own - Adam Savage

        by woolibaar on Thu May 22, 2014 at 05:45:40 PM PDT

        [ Parent ]

      •  As an RN, I worked a lot at Kaiser facilities in (8+ / 0-)

        both NorCal and SoCal, (different representation, SoCal is rep'd by the Teamsters & NorCal by a nurses' union, and it makes a big difference).

        Kaiser is a very good HMO for many people. IF you're willing to educate yourself and nuudge for things you should be receiving. People who are, um.. unexposed.. to healthcare in general or are passive about asking questions and follow-up, and, frankly, unwilling to push a bit; those folks are likely to get overlooked and under-treated.

        The situation described is troubling, but doesn't shock me, mistakes can happen, things get overlooked, and not having a pediatric specialty unit in range given the population density in Hayward is also troubling. I did a number of shifts at the Walnut Creek/Pleasanton branch in the late 90's, (adult CCU/ICU), but never the Hayward one, so I can't speak to that.

        If the Kosaccount was only opened today, then the poster probably doesn't know much about how things are done here and the expectation of supporting links and other documentation. As you said, a data point.

        Information is abundant, wisdom is scarce. ~The Druid.
        ~Ideals aren't goals, they're navigation aids.~

        by FarWestGirl on Thu May 22, 2014 at 07:05:50 PM PDT

        [ Parent ]

      •  I have them and refuse to use them (1+ / 0-)
        Recommended by:
        peregrine kate

        Dual coverage through my work and my husband's work. I HAVE them because it's free for me BUT, short of ER services, I refuse to ever go back because they made me feel like a meat patty on a slab when I went for my first-ever physical there.

        My child goes there, and it's okay, but it's always such a hassle compared with other insurance companies. Everything takes too many phone calls and shuffling around of papers, and the environment is overly sterile and uncaring. I actually find it really dehumanizing, something I don't find with other medical providers (when you find a good one). Like UCSF, which I have gone to at times, using other insurance, is often very good. I actually feel like a person when I'm there.

        So I wonder if many people don't have it due to work and just don't use it, like me.

        I just had to deal with them for my child, and I left very ticked off about the whole thing.

        Click the ♥ to join us on the Black Kos front porch to review news & views written from a black pov - everyone is welcome.

        by mahakali overdrive on Thu May 22, 2014 at 07:22:09 PM PDT

        [ Parent ]

        •  My experience has generally been good. (2+ / 0-)
          Recommended by:
          La Gitane, mahakali overdrive

          The one time I had surgery I could not possibly have asked for anything more.

          •  I've had Kaiser since 2005 (4+ / 0-)

            except for a three year break after the crash. Now I have the same plan I used to have, and with subsidies it's less than half what I used to pay.

            I've had a couple out patient surgeries, one major one, and they were all fantastic. Their mental health services are easy to access, and they are all very caring and responsive.

            Mistakes do happen, and this one sounds tragic, but I certainly don't think it can be an indictment of Kaiser as a whole. And in fact, Kaiser is the closest thing we have to single payer; I love seeing doctors who make a salary, as opposed to a private doctor who is in and out in five minutes because he's getting paid by the patient.

            Definitely pro-Kaiser here. Especially since I am going through a very difficult time at this very moment, and they have been my lifesaver this week....

            Money should be treated like any other controlled substance; if you can't use it responsibly then you don't get to use it.

            by La Gitane on Thu May 22, 2014 at 07:46:36 PM PDT

            [ Parent ]

      •  I know people who have Kaiser... (0+ / 0-)

        some are satisfied, many are not.

        It really depends.

        As an aside comparison:

        I have Bank of America and they've been excellent to my Mom and I. Others have been totally fucked over by them.

        Richard, you're smart enough to know that is the way of things. You CANNOT extrapolate anything from a single datapoint...yours...or theirs.

        Just sayin'...

        "For him who has conquered the mind, the mind is the best of friends; but for one who has failed to do so, his mind will remain the greatest enemy." -Bhagavad Gita

        by joegoldstein on Fri May 23, 2014 at 05:06:52 AM PDT

        [ Parent ]

    •  geeky - who would ever serve on a board (0+ / 0-)

      if that was the law?

      "let's talk about that" uid 92953

      by VClib on Fri May 23, 2014 at 06:49:16 AM PDT

      [ Parent ]

  •  Some of this is just cut and paste from: (4+ / 0-)

    http://www.nationalnursesunited.org/...

    But I couldn't find the mothers quote, though given the cut and paste nature of this its likely cut and pasted too.

    From where I don't know...

    Join the DeRevolution: We are not trying to take the country, we are trying to take the country back. Get the money out of politics with public financed campaigns so 'Of the People, By the People and For the People' rings true again.

    by fToRrEeEsSt on Thu May 22, 2014 at 03:45:22 PM PDT

  •  Oh no, not again... or STILL... (7+ / 0-)

    Back in 1993 I was a contractor at Apple computer, unmarried and only sorta insured through my contract agency (almost unheard of at the time... or since!). My only option was Kaiser.

    Around March I came down with what I initially thought was the flu. Bummer, to be sure, but I usually throw those off quickly. However, when my temperature spiked to 102.5, I knew something was really wrong.

    I tend to run a bit "cool" normally at 97.6F. On top of that, I don't tend to get over 101 unless I'm REALLY fighting something... and that doesn't include flus normally. I was really out of it, so my fiancee called the Kaiser health line to talk to the nurse on duty. The nurse who answered insisted that it sounded like a flu and gave the party line: push fluids and take OTC cold meds to help my symptoms.

    This went on for a few days. I was nearly a week in when I realized I was starting to get delirious. We're talking full on hallucinations, including one horrible hour I was convinced I was a fish out of water. Literally, a fish.

    Fortunately my wife to be caught on to the fact that I hadn't been out of bed at all for two days, and that I had stopped sweating -- my sheets were dry. Apparently not urinating for more than a day or two was enough to convince the phone nurse that maybe I should go get checked at the ER.

    One of the few lucid moments I had was the incredibly painful experience of walking from the car to the ER in Oakland. Intake took hours, and I had the feeling no one took my illness very seriously.

    And then the tests came back: I had contracted Hepatitis A.

    Suddenly I was on a gurney having fluids and potassium pushed via IV, and people started being REALLY nice to me. However, not nice enough... they managed to lose track of my IV status, and the glucose ran out before the potassium.

    I'm sure the medical types out there can imagine what it felt like. That was the SECOND lucid moment; high concentrations of potassium administered by IV feels a lot like someone pouring acid directly into your veins. One clear memory I had at the time was the movie "Flatliners" and how they used potassium to induce cardiac arrest. Fortunately they caught the issue (thanks mostly to my wife screaming for help at the
    top of her lungs!).

    I was recently hopeful that Kaiser had improved somewhat, thanks to more positive (and recent!) feedback from people I knew and trusted. However, all it takes is one story like this to totally blow all of that out of the window.

    I agree that some links would be good -- if I'm going all hating on Kaiser again, I at least would like to have something to back it up.

    (Oh, and I was REALLY lucky; if you have to get Hep A, at least be a non-drinker who recovers completely!)

  •  Um. As a point (9+ / 0-)

    I am pretty sure Kaiser is actually a nonprofit, so actually whatever budget surplus they run, they aren't profits paid to investors but are monies retained for the organization

    •  kaiser is both (3+ / 0-)
      Recommended by:
      tardis10, SoCalSal, Cassandra Waites

      it's doctor owned, and that part is profit.  But it has non-profit components.  Doctors get bonuses based on profits.  Nurses are in unions (I think). But each hospital is run by its own administrator, and while they have the same rate of good and bad doctors as anywhere else, they're in a better position to weed out bad ones, and they can clearly afford to build pediatric units, and can afford to keep babies in the hospital until the fevers are under control.  

      You can get bad care anywhere, but the whole point of Kaiser is to provide the best diagnostic services and save money not by sending people home before the tests results come back, but by not duplicating services and by sharing their biggest experts.

      I tend to think that nurses know a little something about corners being cut and that if they think corners are being cut, they're probably right.  It's too top down at Kaiser, the chiefs have too much power to set policy and reward and punish, they could use some checks in those areas, and there ought to be a protocol for babies with high fevers that keeps them until the lab report comes back.  And to do lab work stat.  There is a test for meningitis, no? Maybe the baby would have died anyway, but surely the baby ought to have been hospitalized, and perhaps if it didn't require transportation she would have been.

      Where is Dr. House when you need him?

      plus ça change, plus c'est la même chose

      by anna shane on Thu May 22, 2014 at 05:39:21 PM PDT

      [ Parent ]

    •  That status doesn't mean there's not a bunch of (2+ / 0-)
      Recommended by:
      peregrine kate, Cassandra Waites

      greedy middle managers trying to rack up productivity bonuses and raises. I worked at Kaiser hospitals for many years, the NorCal section is run very differently from SoCal, which is rep'd by the Teamsters.

      SoCal staffing ratios were much better, among other things.

      Information is abundant, wisdom is scarce. ~The Druid.
      ~Ideals aren't goals, they're navigation aids.~

      by FarWestGirl on Thu May 22, 2014 at 07:15:31 PM PDT

      [ Parent ]

  •  All health care systems make mistakes (5+ / 0-)

    I'm certainly sorry for the loss of this young girl but it's not clear here why Kaiser is unusually evil.

    Hayward to Oakland is not IMHO an unconscionable distance for a pediatric specialty hospital unit. I would point out that Oakland is also my closest pediatric specialty unit, and I am 2 1/2 hours away from Oakland. In this case, for whatever reason, the problem was not correctly diagnosed for a referral to a pediatric specialty unit. I am certain that had the diagnosis been made, transporting her 20 minutes up the road would not have been a problem.

    Fry, don't be a hero! It's not covered by our health plan!

    by elfling on Thu May 22, 2014 at 04:53:50 PM PDT

    •  the public needs to understand that (0+ / 0-)

      They deserve services in the area they live. It is unacceptable to drive 2.5 hours! You pay premiums and deserve to have services locally. Kaiser is evil because they have 21 billion dollars in reserves yet they continue to close vital services. Perhaps if the pediatric unit hadnt been closed then this baby would have been seen by a pediatrician. But Kaiser opted to close this vital service and put profits before patients and a baby paid with her life. The public needs to know that nurses are advocating for them and speaking out against this deplorable practice. Kaiser, restore services before you have another preventable death.

  •  Bad medicine happens under all health care... (3+ / 0-)

    ...regimes.  It happens in Canada and in the UK.  I don't doubt the details here, but I don't know that it's connected to the closures the diarist references.

    It's not the side effects of the cocaine/I'm thinking that it must be love

    by Rich in PA on Thu May 22, 2014 at 06:04:37 PM PDT

  •  Kaiser failed my husband. (4+ / 0-)

    He had lots of gastrointestinal issues, Kaiser did some tests, and then blew him off (I was in the room when they did so) and accused him of "doctor shopping" (whatever that means— he wasn't looking for meds). Eventually he was diagnosed with Stage 4 small bowel cancer (different insurance and different provider by that time). Kaiser just didn't take him seriously. I'm fully aware that diagnosis is often more an art than a science, but he was treated with such disrespect there I'm still angry about it after 10 years.

  •  I hate Kaiser and just had another bad experience (2+ / 0-)
    Recommended by:
    peregrine kate, Cassandra Waites

    with them. My child is on a necessary medication for a potentially serious problem (not a problem if treated), and we are about to go on vacation, and his prescription will run out while out. It took me nearly two hours on the phone to get the prescription filled early -- it's not a triplicate or anything weird.

    Then, when I went to the pharmacy two days later, the line was about forty people long. The wait was about two hours. I waited.

    When I got to the front, they said it hadn't been called in, I would have to call it in and come back.

    Fortunately, his pediatrician was in office around the corner, and I went over and had them call it in (again).

    Then I waited about another two hours.

    The pharmacists were incredibly rude and unprofessional both times. I saw them behave rudely to other people. One obviously wasn't listening to me and actually gave me the wrong advice, outright, saying that his name would be on the screen EVEN THOUGH I had said I phoned it in days earlier. Then she told me to go to the consultation area, which is not where I needed to go at all once I got there. She never made eye contact with me and seemed visibly annoyed that I was there. I watched the pharmacists behave that way for hours, actually, towards people. I thought it was terrible. They tried to charge one woman almost 1K for her medication, and she was in tears. It turned out to be an error. I know because I sat in that stupid pharmacy for a very long time because of their error.

    I have Kaiser myself but don't use it (I have dual coverage now through work and spouse's work -- thanks Obamacare; I used to have $700 a month private insurance). I tried going once and again, the doctor never looked at me. She stared at her computer and took my history, which is complicated, and she was rude to me as well about it when she asked about my cancer history, which is complicated because I had multiple forms of cancer, which she tried to tell me -- a twenty-five year cancer patient who had one of the world's top specialists, literally, as my oncologist -- that I didn't know what kind of cancer I had. She tried to convince me to switch to a new thyroid medication even though I'm stable on mine.

    Kaiser's bureaucracy is nuts. Sincerely. Anyone who doesn't realize that this level of red tape HURTS, not HELPS, patients is missing something.

    Click the ♥ to join us on the Black Kos front porch to review news & views written from a black pov - everyone is welcome.

    by mahakali overdrive on Thu May 22, 2014 at 07:16:58 PM PDT

    •  I remember the main pharmacy (1+ / 0-)
      Recommended by:
      mahakali overdrive

      in San Francisco as being a total nightmare. I am happily able to get my ongoing meds done online and by mail. The few times I have had to go in for a one shot prescription in Santa Rosa it hasn't been bad. But, I do know how awful it can be.

    •  I had Kaiser (0+ / 0-)

      for a year. I had only routine or minor problem visits during that time, so I never got to really form an opinion of them on the whole. But I HATED the pharmacy. It was a 20-25 minute drive for me to pick up a prescription, and I dreaded all those people and the long lines.

      I didn't even realize while I was a member that I would have been better off taking the prescription to Walgreen's and saving myself the trip. I thought I was getting a better price at Kaiser because I was a member, but I wasn't. I was paying more. Their pharmacy is not only totally aggravating, but it's also expensive.

  •  I'm very sorry that this darling baby has died. (2+ / 0-)
    Recommended by:
    jan4insight, Roadbed Guy

    Such sorrow to her parents and family, especially if it could have been prevented. I wouldn't have known how old, or how adorable, if one of the commenters hadn't looked it up and provided that information.

    If you are here on Daily Kos for a while, you will see that it's entirely possible for an organization (of activists, union members, or others) to have a membership. But you may also gather from the comments here that there are some expectations about content and follow-up that would be helpful for you to know for future posts.

    Welcome to Daily Kos. If you have any questions about how to participate here, you can learn more at the Community Guidelines, the Knowledge Base, and the Site Resource Diaries. Diaries labeled "Open Thread" are also great places to ask. We look forward to your contributions.
    ~~ from the DK Partners & Mentors Team.

    Support Small Business: Shop Kos Katalogue If you'd like to join the Motor City Kossacks, send me a Kosmail.

    by peregrine kate on Thu May 22, 2014 at 07:59:47 PM PDT

  •  This is anecdotal, but (0+ / 0-)

    I have known seven people who had Kaiser. One is dead from an infection he cought in the operating room. One is dead  - it's complex, but has to do with a combination of medications. One is in a nursing home because of an infection cought in the operating room. One is in a wheelchair because a technician told hi an x-ray "found nothing" - it was blurred, and he didn't want to take another. The other three have managed to survive Kaiser,  so far.
    Too small a sample to make accusations, but I'm not surprised to hear that others have had similar tragedies.

    •  Considering that 98,000 people die from (0+ / 0-)

      avoidable medical mistakes each year in the USA (the alternative, I suppose, would be to not have medical care at all, in which case the toll would be much higher . ..  ), this type of thing is bound to happen.

      But a statistical comparison of Kaiser with the national rate of such occurrences is really needed before diaries like this one are warranted.

  •  tragic and preventable and will continue to happen (0+ / 0-)

    if Kaiser doesn't start putting patients and their care before profits.  This same denial of care via closing of vital services is happening at Kaiser Manteca.  This affects an entire community but especially our senior citizens.  I am a registered nurse with Kaiser and I am disgusted with the deterioration of care.  For example, in Manteca, cardiology, gastroenterology, orthopedics, ultrasound, echocardiograms and an entire patient floor have been closed.  This means that if you present to the emergency room with chest pain, the appropriate diagnostic tests are not available and precious time is wasted sending you via ambulance to Modesto.  This delay in care can have deadly consequences because the tissue of the heart dies quickly.  If you came in with internal bleeding you would be shipped to Modesto because Kaiser Manteca no longer offers colonosopys.  Do you really want to go to a hospital for care only to find out you must be transferred? This is irresponsible and someone will eventually die because of Kaiser's greed.  Unfortunately our most vulnerable patient populations are affected, children and seniors.  Many of these seniors retired to Manteca and purchased their homes because of the local Kaiser.  It is a treacherous stretch of highway that they must drive to get to Modesto and many of the seniors no longer drive.  I feel compeled as a Kaiser nurse to speak out against this dangerous practice of denying care.  Kaiser, restore vital services to the Manteca hospital

Click here for the mobile view of the site