UPDATE - Looks like Carbonite pulled it's on-line ads from Rush's website. I won't link to it, but you're welcome to go over there and see the hole where carbonite advertising once was. Keep it up people. Let's Beck this tool once and for all.
Below the squiggle is my recent on-line support interaction with Carbonite...Not really a diary...apologies to those wanting more.
Seems like they are hurting.....
Linda E. - Lewiston, ME: Hi, my name is Linda E. - Lewiston, ME. How may I help you?
Linda E. - Lewiston, ME: you asked How can i discontinue service
Linda E. - Lewiston, ME: Are you having a problem with your Carbonite?
Vincent XXXXX: Hello-
Vincent XXXXX: Yes, I would like to discontinue our services
Linda E. - Lewiston, ME: I'm sorry, I cannot find your account. Is it listed under another email address?
Vincent XXXXX: It's listed under our IT guys e-mail and he is out of town. Can you provide me with instructions?
Linda E. - Lewiston, ME: I will need to email the instructions to you, as you will need to reply, with verification information, and a statement that you wish to delete your backup. We require written confirmation for this, in the form of an email.
Linda E. - Lewiston, ME: Why do you wish to cancel?
Vincent XXXXX: In light of Dave's pathetic response to the outcry surrounding Carbonite advertising on Rush Limpbaugh's show, "I have scheduled a face-to-face meeting next week with Limbaugh during which I will impress upon him that his comments were offensive to many of our customers and employees alike." - I have decided to take our business elsewhere.
Linda E. - Lewiston, ME: I understand. When you know your account email, you can contact us and we will be happy to assist you.
Vincent XXXXX: If Dave really wanted to send a message to Limpbaugh and retain or even gain customers, he would have pulled the ad's. He did not. Thus we do not want his product.
Linda E. - Lewiston, ME: If you wish to endanger my job, go right ahead and cancel.
Linda E. - Lewiston, ME: I only have two children to feed.
Vincent XXXXX: Your boss is endangering your job. Not me.
Linda E. - Lewiston, ME: I need to help other customers now.
Linda E. - Lewiston, ME has disconnected.