Good evening, Kossacks, and welcome to WYFP.
WYFP is our community's Saturday evening gathering to talk about our problems, empathize with one another, and share advice, pootie pictures, favorite adult beverages, and anything else that we think might help. Everyone and all sorts of troubles are welcome. May we find peace and healing here. Won't you please share the joy of WYFP by recommending?
Tonight I want to talk about everyone's least favorite industry, the airlines. I am not a frequent flier, but I do travel 4 or 5 times a year on business. Given my choice, I would much prefer to drive, but I do archaeological fieldwork in a number of areas--Ireland, Armenia, Hawaii, Egypt, and Ukraine--that simply cannot be reached by car from central New Jersey.
I will not complain about the elaborate security. I am willing to be scanned, patted down, and shoeless if it means that my flight will be safer. I am happy to carry the small, 3-ounce bottles of shampoo and hair conditioner. I know that some of the security is tantamount to Kabuki security theater, but as a New Yorker I am more than willing to go through the security procedures.
What I do hate is the way passengers are treated by the airlines. I know that rising fuel prices have put a strain on the industry, but that is not a reason to abuse your fare-paying customers. Here are a couple of experiences I had this summer that were inexcusable. Please feel free to share yours. Dad, Son 3, and I were headed to CA in June to spent a few days with Son 2 on our way to our field site in Hawai'i. (Son 3 actually took our field class this summer, along with a number of other students from NYU, Maui College, and several other universities.) We had scheduled a cab to take us to the train, so that we could get to the airport on time. Less than 20 minutes before we were about to leave for the airport, we received an e-mail indicating that our flight had been cancelled. It took us over a half an hour on the phone to book another flight to California. The United Airlines website listed a number of alternative flights, all of which had already departed! The clerk on the phone spent a half an hour trying to re-book our flight without cancelling our onward reservations to HI. This is the 21st century. Re-booking a reservation ought to be easier than this, especially when this was not the passengers' fault.
Dad and I had a similar experience when we flew to Finland. We arrived well in time for our 5:25 pm flight to Stockholm with a connection to Helsinki. We were loaded onto the plane, and we sat for two hours while the crew tried to fix a mechanical problem. We were then asked to get off the plane. I don't have a problem with this. I would rather fly in a well maintained plane. What happened next was inexcusable. It was clear to many of us that we would miss our connecting flights, but we received no information at all from United. Some of us went to the service desk to try and re-book, but there was a huge line and only one person working behind the desk. United then decided to offer vouchers for a snack, since it was then about 8:30 in the evening. We all had to line up, and the workers had to enter each passenger's name and information into a computer, even though we all had boarding cards and IDs with us. G-d forbid that someone should get an extra voucher for a pizza slice and a soda. Dad and I stood on that line for 45 minutes. When I complained (being a loud New Yorker), a member of staff threatened to stop giving our vouchers. Dad and I were able to get a piece of pizza, but lots of folks were still in line for the vouchers when the airline began loading the new plane around 9:30 in the evening. The most frustrating thing for me was that the passengers were given no information at all. We did not know when the plane would leave and whether we should try to re-book our connecting flights. Inexcusable.
As a post-script, our experience in Scandinavia was wonderful. An airline employee met the plane with new connecting flight reservations for the passengers to Helsinki and Copenhagen. We flew to Helsinki on Finnair, which was just lovely. Most of us understand that problems can occur during air travel. We just don't wanted to be treated like a bunch of cattle headed to the slaughterhouse.
I have experienced just about everything that air travel has to offer. When I was a grad student in the UK, I spent two and a half days in Gatwick Airport outside London waiting to get a flight home to the US for the summer. My luggage was lost when I went to Ireland and to Ukraine for fieldwork. My dad was on a plane that lost one of its engines over Lake Michigan. I know that air travel is comparatively safe, but it does not have to be this miserable. Whatever happened to the friendly skies?
The floor is open. Tell me about your worst travel experiences and all your other FPs tonight.