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This isn't really a diary, but a request for information, experiences, etc.

I'm currently being hired back to an organization I've worked with for 20 years.  There's a bunch of new and different hiring requirements nowadays.  One is the background check.  The organization performing the background check on me is called HireRight.  I'm getting really hinky feelings about them.  Their information (that they should have received from my employer) seems to contain incorrect details.

I spoke with one woman who had information about my employment that was incorrect.  I spoke to another woman who had several details about my education incorrect (and they were correct on the resume I submitted) so she told me I was responsible for making sure she received verification of the correct information.

I told her she had so much information incorrect I was not comfortable continuing the discussion.  She was upset because I refused to provide proof my information was correct, and that I wasn't continuing the interview.  She gave me a case number.  I pressed her on her name (obviously false), a telephone number and extension, the address of the company (she gave me an impossible address but I followed up on the internet and she gave me a portion of HireRight's California address).  She told me she was calling from Manilla in the Phillipines.  I could hear a child calling for her in the background.

I did some research on the internet into HireRight and three months ago they were fined $2.6 million for violations to the Fair Credit Reporting Act, the second highest fine in history by the FTC.

I also went to several "complaint" websites and read horror stories about others' experiences with them.  They included false reporting about criminal histories, requiring the person they are performing the background check on to provide W2's, 1099's, transcripts -- not just permission to check these items, but the person applying for the job has to run around town getting these items and fax them within 48 hours, and also find current contact information for people they worked for 10 and 20 years ago.  (I have no clue where some of my previous supervisors may be!)

One woman was angry that her husband lost a job he had been offered because HireRight reported he was in jail, when he was "sitting on the couch next to her."  Another story was about a young man with a wife and a baby and he lost the perfect job (he had been given a job offer that was recinded) because HireRight took too long.

Before everyone closed down for the holiday today I spoke with the person I'm dealing with.  She told me I absolutely needed to get a good report from HireRight but reassured me that it could probably be worked out.  She called her HR contact, but I didn't receive a call back from the worman in HR, so I probably won't until Monday.  Now this may work out just fine, but I like to have my ducks in a row, so:

-  Can a company performing a background check require you to provide W2s and/or 1099s?  I thought that was strictly for the IRS?
-  Is it standard operating proceedure for a company performing a background check to require the person being checked to do the work?  Provide college transcripts?  Contact old employers and ask them to call the company performing the checks?
-  Are there any legal protections that can be invoked without getting a labor law attorney involved?
-  Anyone else out there have any experiences with these guys?

Thanks

11:36 AST -  I should have included the links below.  Sorry, I'm trying to bake Thanksgiving pies at the same time.

Employment Background Screening Company to Pay $2.6 Million Penalty for Multiple Violations of the Fair Credit Reporting Act
FTC Charges HireRight Solutions Incorrectly Listed Criminal Convictions on Reports of Some Consumers
http://ftc.gov/...
HireRight to pay $2.6 million; FTC says firm failed to verify background checks
http://www.washingtonpost.com/...
Reviews of HireRight
http://www.trustlink.org/...
http://www.indeed.com/...
http://www.indeed.com/...
http://www.complaintsboard.com/...
http://www.complaintsboard.com/...
http://background-check-websites.no1reviews.com/...
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Comment Preferences

  •  Tell prospective employers about HireRight's bad (10+ / 0-)

    record and the $2.6 million fine.

    And let them know that using a dubious outfit like HireRight exposes them to considerable risk. You'll be doing them a favor.

    "I was a big supporter of waterboarding" - Dick Cheney 2/14/10

    by Bob Love on Thu Nov 22, 2012 at 12:26:35 AM PST

    •  Great Minds Think Alike (1+ / 0-)
      Recommended by:
      mdmslle

      Great Idea.  I am compiling a document with pertinent links.  Hopefully the conversation will lend itself to presenting this information to her.

      Thanks

    •  They are a dubious outfit, but they're also (1+ / 0-)
      Recommended by:
      lineatus

      one of the biggest companies in the field.

      "the Agency continues to verify the non-diversion of declared material at these facilities and LOFs."

      by JesseCW on Thu Nov 22, 2012 at 01:24:00 AM PST

      [ Parent ]

    •  Seems especially sketchy to ask the prospective (1+ / 0-)
      Recommended by:
      Chi

      employee to provide all the documentation for the background check.  The whole idea is to independently verify the record.

      If the person faked and photoshopped all of the info and sources, it sounds like it would slip right past HireRight.  If I list the company I worked at, you can call the company and ask for someone there.  If I provide you with a phone number, how do you know I'm not just giving you my pal's number?  If I'm any good at Photoshop, my transcripts are going to be great, and so will my W2s.

  •  HireRight bought TRW, and is now the primary (5+ / 0-)

    company used to track commercial drivers.

    TRW was bad - HireRight is a freaking nightmare.

    10 years of commercial driving, and I have supposedly have no work history.

    I don't know what the hell you can do about them.

    "the Agency continues to verify the non-diversion of declared material at these facilities and LOFs."

    by JesseCW on Thu Nov 22, 2012 at 01:20:34 AM PST

  •  I had to deal with them for my current (4+ / 0-)

    position.
    It was a joke- not funny but a circus.
    I was talking to the Philippines (I always ask- I work in a call center and outsourcing pisses me off) and they would take a shot trying my former employer for a reference and then let me know that they didn't get a call back and put the onus on me.
    Th person I was speaking with had a rather pronounced accent, so I know if they left a message my former employer ignored it, or couldn't understand/didn't trust it.
    I finally combined my efforts directly with HR and Hireright to make it real clear that they were not practicing due diligence- I don't think they called my previous more than once.
    Lots of faxing personal information, old paycheck stubs and such, totally uncool but i needed the job.
    I advised the HR folks when I got hired that it was a hinky deal; they nodded and smiled like they had heard it before but really weren't all about caring.

    Occupy- Your Mind. - No better friend, no worse enemy. -8.75, -6.21<> Bring the Troops Home Yesterday

    by Thousandwatts on Thu Nov 22, 2012 at 01:52:31 AM PST

  •  I've provided w-2s and school info before. (1+ / 0-)
    Recommended by:
    Dave in Northridge

    I'd be very surprised if that weren't ok, but maybe check your state AG site.

  •  I have had a couple of background checks, my (6+ / 0-)

    daughter has gotten federal security clearance, and my son has gotten a concealed carry permit and NONE of those times did any of us have to provide anything!  Except for our fingerprints. ;)

    The companies/agencies doing the checking did just that - they checked up.  On everything.  Without our assistance.

    I think if I was being asked to provide all the information and paperwork  myself,  I would want the hiring company to pay ME the fee they were giving to HireRight.  And then I would turn down their offer of employment.  If they cannot find a competent company to do the checks, what else can they not manage?  

    "May the forces of evil become confused on the way to your house." - George Carlin

    by Most Awesome Nana on Thu Nov 22, 2012 at 04:55:10 AM PST

    •  Nana - Same her. (2+ / 0-)
      Recommended by:
      Dave in Northridge, Chi

      I've been background checked a number of times, and never had to provide anything to the background check company. Although sealed transcripts were required by the employer.
        Personally, if I ran into a situation such as is described above, I would tell the employer that I was no longer interested.

    •  I have never in my life (1+ / 0-)
      Recommended by:
      Chi

      heard of an investigator requiring the subject to provide the documentation. The hiring company could do that itself--the background check is supposed to independently verify. I would run from any company that is willing to not only accept, but actually pay for work like this. You can be sure it will in some way, intentionally or not, screw over its employees.

      On November 6, 2012, Mitt Romney finally convinced the 47% to take "personal responsibility and care for their lives."

      by nmjardine on Thu Nov 22, 2012 at 08:47:45 AM PST

      [ Parent ]

  •  I'd tell them that (1+ / 0-)
    Recommended by:
    Dave in Northridge

    they can take fingerprints and check you through the state police. Otherwise, stuff it. I've been background checked that way for 25 years for employment with Community Service Boards.
    While trying to take Red Cross training for disaster relief, I was sent to one of these outfits, maybe "Choicepoint"? When their website asked for my s/s number, I googled them. Came up with much the same as you have found on this company. Including a hack within the last couple of years where they lost millions of client's info. Got back with the Red Cross, and offered to be checked via fingerprints with SP. They did not want to do that, so I did not get the training.
    If the job is important, you have a hard decision to make. It was just volunteer work in my instance.
    Good luck. I think their response to your worry will be same as RC. That's the way we do it. Don't let the door hit you....
    Sorry.

    Only thing more infuriating than an ignorant man is one who tries to make others ignorant for his own gain. Crashing Vor

    by emmasnacker on Thu Nov 22, 2012 at 06:08:26 AM PST

  •  Well known in the trucking industry (1+ / 0-)
    Recommended by:
    lineatus

    though the 1099's and such is usually just for major OTR outfits 10 year employment history, usually because of insurance.

    TheTruckersReport.com forum has a lot of threads on this and Hireright specifically, help and information.

    If not us ... who? If not here ... where? If not now ... when?

    by RUNDOWN on Thu Nov 22, 2012 at 06:13:47 AM PST

  •  Thanks Everyone (0+ / 0-)

    Thanks everyone for responding.  It's good to know I'm not crazy.  We'll see how the conversation with HR goes on Monday.

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