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Status of the healthcare.gov website: SITE IS NOW FUNCTIONAL

See below for my healthcare.gov application process notes.

The government responded to criticism that people couldn't get cost estimates without creating user account.

COST ESTIMATOR (2 WAYS):

1) HEALTHCARE.GOV FIND PREMIUM ESTIMATES SITE

- This allows you to get estimate for your state and specific county using THIS LINK.

- I am trying to verify if rates listed in Estimator are accurate, but if so, people are in for a very pleasant surprise with the Affordable Care Act, especially if employer-subsidized plans will soon be competing with these plans.

2) HEALTH PLAN INFORMATION SITE

- This site seems to match up with prices from the estimator site above

- The best way to see your state and county prices is to download excel spreadsheet but you can also scroll down the website to find your state and county

HEALTHCARE.GOV APPLICATION PROCESS

- healthcare.gov account activation via web site is now working and sending activation email but ONLY when using Firefox (didn't test Chrome) -- When you try logon with Internet Explorer 10, it takes you to "website cannot be found" page

- After logon using new account, you have to enter basic Contact information again and you may get hung up here with error "Account information could not be verified" -- I spoke with someone in chat and they said this is due to high volume glitch issue BUT after clicking Continue a couple more times, I got past this point to "Help applying for coverage" screen

- I entered all the fields to verify identity but when I clicked "Verify My Identity," it took me back to Contact form, which I re-entered -- As I was struggling to get past this point, I got a "You have a Marketplace message waiting" email which requested additional proof of identity to be uploaded

- Clicked email link (in firefox), and it took me to screen requesting identity verification

- Need to upload documents to verify identity, now waiting on this step...

To me, getting to this point shows site is up. Everything looks much better than last week.

I recommend Daily Kos, Democratic Party sites, etc. provide a link on this type of information since the process isn't easy for non-technical people. We need to be honest and open about the status, which is almost there!

I'm still comparing to my company plan, which is not very good. My company might subsidize me in a different individual plan so I'm just checking everything out.

I am really hoping NC will eventually have a co-op option since government option didn't happen.... but perhaps people will realize the good that the ACA did and insist going to full Medicare For All before that is necessary.

If my company subsidizes half of one of these medium level individual plans, it will be same as what I currently pay with company plan.  I might just need to be patient and find out how company plans will change after Jan 1.

That will be my next diary: posting on what people can expect company plans to look like after Jan 1, 2014.

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Comment Preferences

  •  Thanks tipped rec'ed and saved nt (1+ / 0-)
    Recommended by:
    amsterdam

    nosotros no somos estúpidos

    by a2nite on Mon Oct 14, 2013 at 10:24:18 AM PDT

  •  Two weeks of trying.. (3+ / 0-)
    Recommended by:
    Torta, Iberian, Snow Camp

    ..and I still can't get it to work. No matter what I do in the system, it always brings me back to the beginning. Horrible.

    Kudos to your efforts, but if people need to download spreadsheets, we're screwed.

    Even the progressives on MSNBC are finally admitting what a horrible roll this was, and that's its getting to the point of threatening the whole plan.

    And still no ETA from Sibelius of when it WILL BE FUNCTIONAL.  

    KOS readers were informed from day one. :^(

    What is so unnerving about the candidacy of Sarah Palin is the degree to which she represents—and her supporters celebrate—the joyful marriage of confidence and ignorance. SAM HARRIS

    by Cpqemp on Mon Oct 14, 2013 at 10:30:29 AM PDT

    •  You posted this comment (1+ / 0-)
      Recommended by:
      whenwego

      7 minutes after this diary was posted. Did you even bother to read the diary?
      You didn't thank the diarist, recomend the diary or tip the diarist. All you appear to do, is jump into diaries about ACA, so you can whine about it.

      •  Do you have a question? nm (0+ / 0-)

        d

        What is so unnerving about the candidacy of Sarah Palin is the degree to which she represents—and her supporters celebrate—the joyful marriage of confidence and ignorance. SAM HARRIS

        by Cpqemp on Mon Oct 14, 2013 at 10:59:26 AM PDT

        [ Parent ]

    •  it is functional with firefox (2+ / 0-)
      Recommended by:
      amsterdam, Torta

      you can see estimates in first link without having to traverse spreadsheet, but those estimates seem to be only for the 27 year old rates.

      the second link for estimate is the one where you can scroll down on website or download excel spreadsheet... it is just for doubters like me who didn't believe individual plans would be this reasonable per first cost estimator.

      the site will definitely be difficult for the average person but it does take you through it step by step ...so once they get the browser issues and a few more tweaks worked out, it will workable, perhaps with assistance of their tech support via chat or 1800#... seems about as hard as filling out basic tax form via turbo tax.

      •  I use Firefox.. (0+ / 0-)

        Have from the beginning. I was able to finally upload my drivers license last week. It didn't make a difference.

        What it the ETA for a functioning system, Mrs Sibelius. The fact that isn't one is disturbing.

        What is so unnerving about the candidacy of Sarah Palin is the degree to which she represents—and her supporters celebrate—the joyful marriage of confidence and ignorance. SAM HARRIS

        by Cpqemp on Mon Oct 14, 2013 at 11:01:36 AM PDT

        [ Parent ]

        •  mrs sebelius? really? (0+ / 0-)

          these things happen with new system rollouts....

        •  Why don't you use the phone and do your (1+ / 0-)
          Recommended by:
          Sherri in TX

          application that way?  I did, and the wait for the operator was short, and it took less than 20 minutes to do everything.

          Oh, and the times I tried to do the application on the website, I never had to upload my drivers license.

          "Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity." --M. L. King "You can't fix stupid" --Ron White -6.00, -5.18

          by zenbassoon on Mon Oct 14, 2013 at 11:28:51 AM PDT

          [ Parent ]

          •  I will after a bit of time.. (0+ / 0-)

            Were you able to get the choice of plans and costs over the phone? And were you able to buy the plan of your choice?

            What is so unnerving about the candidacy of Sarah Palin is the degree to which she represents—and her supporters celebrate—the joyful marriage of confidence and ignorance. SAM HARRIS

            by Cpqemp on Mon Oct 14, 2013 at 01:58:36 PM PDT

            [ Parent ]

            •  You only do the application. Then you have to (0+ / 0-)

              wait and they send you your acceptance and then you get to choose.  You can either choose email or snail mail. But you have to complete an application first.

              "Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity." --M. L. King "You can't fix stupid" --Ron White -6.00, -5.18

              by zenbassoon on Mon Oct 14, 2013 at 09:06:09 PM PDT

              [ Parent ]

        •  This makes me nervous. (0+ / 0-)

          I would have no idea how to upload a drivers license.

          To keep our faces turned toward change, and behave as free spirits in the presence of fate--that is strength undefeatable. (Helen Keller)

          by kareylou on Mon Oct 14, 2013 at 07:00:07 PM PDT

          [ Parent ]

    •  I agree, as soon as Shutdown is past, this will be (1+ / 0-)
      Recommended by:
      Iberian

      a major story and it'll be a messy one for the Obama administration.  

      Hard to defend the rollout's performance.  It appears it wasn't even beta-tested in real-world ways before it went live.  

    •  Use an agent like the rest of civilization (1+ / 0-)
      Recommended by:
      Sherri in TX

      it's was a painless and profitable 10 min. call for me in So. Cal. I found out I can't signup until Nov. (business) and about a money tree of tax credits I didn't know existed.

  •  This is great, but (5+ / 0-)

    Sebelius or someone needs to get fired over the fuck-ups with the roll-out.

    We're so lucky that the GOPers decided to commit political suicide with the shutdown during these last couple weeks, otherwise the ACA glitches would've been front and center.

    They need to get this shit fixed.  And soon.

    "Those who have wrought great changes in the world never succeeded by gaining over chiefs; but always by exciting the multitude." - Martin Van Buren

    by puakev on Mon Oct 14, 2013 at 10:35:52 AM PDT

    •  Nobody Needs To Be Fired (0+ / 0-)

      All new websites have glitches and errors.  Ask Apple or Microsoft if they had everything work perfectly all the time.

      "Don't Let Them Catch You With Your Eyes Closed"

      by rssrai on Mon Oct 14, 2013 at 11:34:13 AM PDT

      [ Parent ]

      •  Disagree (0+ / 0-)

        glitches in the first few days is one thing, Apple certainly had them.

        But we're two weeks in now and people are still logging in 20, 30, 40 times and not getting through.  I don't recall people having to apply that many times to get an IPhone.  And I'm pretty sure if people were having to do that to get an IPhone two weeks into the rollout someone's head would roll.  

        "Those who have wrought great changes in the world never succeeded by gaining over chiefs; but always by exciting the multitude." - Martin Van Buren

        by puakev on Mon Oct 14, 2013 at 12:19:09 PM PDT

        [ Parent ]

  •  I used Google Chrome. (5+ / 0-)

    Per the health care website, I deleted cookies and went back to my default setting. Everything worked great for me.

  •  I have an account (0+ / 0-)

    But still can't log back in This has been an issue for 4 days now. Can't log in and finish my application that was 95% done. Can't get insurance. I want people fired for this crapola

  •  Functional? You're kidding, right? (1+ / 0-)
    Recommended by:
    tle

    As I got a callback from the "advanced resolution center" this morning regarding income questions, I logged in to my account on Healthcare.gov. to check if it's been fixed yet. I've never been able to complete the application process, but did get a bit farther along today.

    And then, at the verify-your-identity step, it all went bad. The screen told me I had reached the maximum number of attempts to verify online, even though I had made no such attempts. The options left are to upload documents, which I'm not equipped to do, or call a phone number (Experian). Experian will not talk to you unless you have a reference number, which I don't have as I've not been allowed by this "functional" system to even try to verify online. They have the option for those calling without a reference number (press 2), which promptly disconnects the call.

    So I called the Healthcare.gov help line, and was told the only way I could get a reference number is by trying to verify on the website, which is not allowing me to do so. Their solution - I have to wait another 48 hours for another callback from the advanced resolution center.

    This is "functional" how?

    "All war is stupid" - JFK

    by jorogo on Mon Oct 14, 2013 at 11:09:52 AM PDT

    •  Verification (1+ / 0-)
      Recommended by:
      jorogo

      I was stuck in this loop - could not get the reference #, uploaded dl. This morning I started over with a new account - identity verification was instant. My application says - Status: In progress , I hope that goes thru soon.

  •  I Went On The Marketplace Yesterday (1+ / 0-)
    Recommended by:
    Sherri in TX

    just to see what Florida was offering.  I don't know much about insurance rates, but the rates looked reasonable before the subsidies.

    "Don't Let Them Catch You With Your Eyes Closed"

    by rssrai on Mon Oct 14, 2013 at 11:22:44 AM PDT

  •  Here's my question--I did mine over the phone, (0+ / 0-)

    and they said they would send me my stuff through the mail, as that was the option I chose.  Anyway, when I get through to my profile, it says my application is "in process".  When I click on the application, it tells me it's incomplete and I need to refill it out.

    What's up?

    "Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity." --M. L. King "You can't fix stupid" --Ron White -6.00, -5.18

    by zenbassoon on Mon Oct 14, 2013 at 11:25:47 AM PDT

    •  Might be nothing. (0+ / 0-)

      Or it might be Catch 22.  Filling out the application again might very well makes things worse.  If I could get as far as you, I'd want to talk to someone to work it out.

      For some of us, it's less Catch 22 than Kafka's The Trial.

      I am become Man, the destroyer of worlds

      by tle on Mon Oct 14, 2013 at 11:49:40 AM PDT

      [ Parent ]

  •  In NC, call BCBS or Coventry directly (0+ / 0-)

    BCBS is in all 100 counties, Coventry in 36

    Healthcare.gov is still a cluster#@*^ from my computer.

    It finally appeared to be letting me create an account, but when I clicked the link in the email they sent, it spun for a good while, then threw up a message that said I waited too long to click the link in the email !!!!!!!

    This exchange site set up is so bad I'm starting to wonder if somebody monkeywrenched it.

  •  I'm still having a problem (0+ / 0-)

    when I login I get to a "success url" which unfortunately is just a blank page. I've tried this a few times (including just now) and have got the blank page each time.

    I'm not freaking out about it or anything, have got quite a while until January 1 but I am counting on this for my health insurance so hopefully they get it sussed out soonish.

  •  My Experience Identical to Diarist (0+ / 0-)

    Only I did use IE.  I know, I need to get rid of that POS, but I just haven't.

    Anyway, after deleting old cookies, as the site recommended, I was able to get in and fill in my information for my wife, daughter (in college) and myself.

    I too got the verification thing and I managed to successfully send in a picture of my driver's license.  I have not heard back as of yet on verification.

    I did not use in-person help at all.  I am pretty good at figuring my way through almost even when directions are wrong (I never found one instance where this site gave wrong instructions).

    Now, comments:  This is a very clunky website and I fully agree that they could have done it better.  The problem with speed could be greatly enhanced by reducing the number of times that information is sent to the server and a server response is required.

    It appears that there is a lot of verification work being done in the background and that is where the service is slowing down.  I understand what they were trying to do, but I think they made a fundamental architectural mistake.

    I know there are branching paths that are followed depending on input of other questions, but the number of individual inputs are just ridiculous on this, significantly slowing things down,

    Instead of verifying and checking each piece of info as it comes in with each page, they should have had a limited number of pages that collect information on person in batches.  The person would submit these batches and then the server would come back with any information that is not filled out correctly.  This would dramatically reduce the number of pages to serve up allowing many more people to be served more quickly.  The verifications going on would each be more complicated, but ultimately it would save time, allowing the servers to run more smoothly.

    Not that anybody asked for my advice, but there it is.

    I have actually built complicated database driven website, so I know a little bit about it.  No doubt the details of what is going on underneath the hood here is complicated.

    And it isn't as if there weren't examples in the world to work from.  The private insurance aggregators have a system for inputting all this information that is MUCH faster than this HHS site accomplishes.

    All in all, the healthcare.gov site is becoming marginally functional.  It could and should be MUCH MUCH better.  If I had worked on that site in any way, I would be embarrassed and I would not put it on my resume.  As someone who occasionally hires IT professionals I know that I will intentionally not hire someone who's resume includes work on this thing.

    Someday soon Republicans are going to drown Grover Norquist - in a bathtub.

    by nuketeacher on Mon Oct 14, 2013 at 01:32:52 PM PDT

  •  Still not functional for me (0+ / 0-)

    I've got the "I'm not me" problem. I went through the process to fix it and all my changes were wiped out. When I call they tell me to be patient. I hope this works before Jan 1 because my old insurance carrier just wrote to me telling me that my old insurance plan is not available for 2014.

    "If voting changed anything, they'd make it illegal."--Emma Goldman

    by ebgill on Tue Oct 15, 2013 at 10:46:11 PM PDT

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