John Klaassen, a passenger flying with the man who was forced out of the plane spoke with CNN’s Eric Burnett and described the scene.
Klaassen described the passenger who was pulled out of his seat “very pleasant.”
When Burnett asked about United’s claim if the passenger was disruptive and belligerent, John replied the negative. He said, “rather than negotiate up a higher price or try and get other people to volunteer, the airline simply chose four people to get off the flight. None of us could believe that it would get to that point of violence. When the police came on, they were just determined to take him off the plane.”