I wrote this piece eight years ago. It began:
On 24 June 2009, Wendell Potter, the former head of corporate communications for CIGNA, a health insurance provider, testified before the Senate Committee on Commerce, Science and Transportation.
Some snippets from his testimony:
I know from personal experience that members of Congress and the public have good reason to question the honesty and trustworthiness of the insurance industry. Insurers make promises they have no intention of keeping, they flout regulations designed to protect consumers, and they make it nearly impossible to understand – or even to obtain – information we need.
You can find the rest here.