I’ve written before (as have others) about the amazing progressive Wisconsin spice business, Penzey’s. I’m reading about businesses which should do the right thing by detaching from the Person Occupying the WH (not using my normal reference since this is a family diary). Well, Bill Penzey and his “family” meaning actual genetic family and business family have decided not to cooperate with the new Administration from the git go.
They supported the Women’s March — how many of us have received their free “Kindness Pins” and then a lifetime replacement when lost. How many of us have read Bill’s amazing and dangerous for a business in WI essays calling for us to defy racism, misogyny, xenophobia, Islamophobia, Walker, the GOP, etc?
So, here’s my Penzey’s story. They had a special on a Soul box of amazing spices (plus Soul pin) in response to — well everything re: the WH. I ordered twice but my second order didn’t arrive in the normal time. i called — spoke to Sue, then Kevin, then Betsy. They all followed the danged delayed shipment and then Sue managed a very excellent and generous replacement.
Saturday, the original box arrived — dinged on the outside but perfect in the inside. I was happy then horrified. I got more than double the order. I gave a spice box to our neighbors (already basic Penzey lovers but now really, really Penzey lovers). I have spice boxes for our local two soup kitchens and then boxes for friends who cook but don’t know the company.
GUILT!!! I called the customer service number and got SUE!!!! What are the chances? She remembered the order issue. I said I’d return the extra box and she said to keep it because of the delay problem — which was really short.
If corporations, companies, small businesses could follow this type of customer service — they’d have lifetime devotion.
I’ve loved other products and left them because they don’t respond. I’ve loved other politicians and left them for the same reasons.
We tend to find the businesses we want to boycott — great — but how about supporting the businesses which are progressive and not expensive and damn — have excellent spices and recipes to give you a healthier life.
I know this is a doofus-head diary when there are really critical issues but I felt i had to really thank Sue and Kevin and Betsy — people who work the phones and make my life happy. Thank you!!!!