I went for a doctor’s visit Monday morning. (I saw a physician’s assistant actually; they spend a little more time with you.) The appointment procedure went fine, they always do. The traffic sucked going in, but once there the people were friendly and there was little wait time. I got out, and the second half of the day was intact. But that’s not the issue I wish to address. It’s the email I got the next day that sort of bugs me.
“You recently visited Kaiser Permanente and your feedback would be greatly appreciated. Please take a few minutes to answer a brief survey and share your thoughts about your recent visit. Your input will help us to understand what we do well and what we can do better…”
Additionally, waiting for me at home Monday was a “nag letter”, because I had failed to return my customer service evaluation form to rate my financial planner. She’s a perfectly nice lady, but is someone I rarely have contact with…I’m not a big investor, don’t need a lot of service. I hadn’t thrown the form away, so I went ahead dug it out of my inbox, filled it in and sent it.
If you go to my dentist…you’re going to get an email: “Smile Secrets would like you to take a bit of your time to let us know how we did”. If you take your car into my dealership you’re going to be contacted by Toyota Motor Sales, USA, Inc. to rate the local service guys.
I am fortunate that I have medical care, a dental policy, a car, and a little money stashed away. Responding to requests isn’t an onerous task, so I used to take time and rate them as to my satisfaction, on a “Scale of 1 though 10” or “Very Satisfied, Satisfied, Somewhat Unsatisfied…”, whatever rating scheme they use. I would try to give honest evaluations because no one is perfect. (Hmm, was health care professional attentive to my concerns an 8 or a 9?) Aren’t they looking for sincere input…so they can improve?
The answer to that question is “not always”…according to the salesman at Sears who sold us a refrigerator some years ago. He circled a web address and told us to be sure to give him the highest level of review. He gave us the impression that anything but the best rating would have negative implications for him. He was a nice guy, an immigrant from South Asia, so I agreed rate him well. About the same time I received the same request from a cashier at Staples as she handed me my receipt.
Will a less that perfect be used against those employees, or were they just working me to look good to the boss?
I don’t know.
Well, I’ve decided to eliminate this minor pet peeve, and stop doing these evaluations. If I absolutely must, then everybody gets a 10!
Or rather a "7" in this case.
Do you fill out these do these surveys?
Are you a Yelper, or do other reviews?
RSVPS
1. idlemoments, organizer (kosmail him to connect)
2. ndmdmn
3. RickNelsonmn
4. murrayewv
5. mockingjay
6.
MAYBEES :
Done4nau
bluesophie
qaz314159
Minnesota slim
Garrett
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Puerto Rico Kos !