This diary is about a long process of trying to get our insurance company, Humana, to cover administration of a life-saving vaccine to me and to my spouse. How do you win your case with a health insurance company? Persistence. Don't take no for an answer.
We had to discern what Humana wanted us to provide as proof of needing this vaccine (our doctor's order wasn't sufficient). S_____, our physician's assistant, spent more than 80 hours fighting with the insurance company. She called and faxed snail-mailed and and snail-mailed and faxed and called. During this time, S_____ couldn't do the other things she's paid to do for Dr P_____ because there are only a limited number of hours in each day. S_____'s persistence got us our vaccines, which may save our lives.
There was no "government bureaucrat" standing between us and our doctor. There were dozens of insurance company bureaucrats, clerks, secretaries, case workers, claim deniers, phone answerers, and the like, standing between us and our doctor. There was no government rationing of our health care - but there was certainly insurance company attempted rationing of our health care.
More below the fold.
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